Money Tree Marketing

paula pollock ~ marketing director ~ pollock marketing group

Marketing Strategy + Plan = Leads April 29, 2009

There are some staggering statistics on how few businesses actually have a marketing plan in place. Of course, I went looking for details including the definition each author gave “marketing plan”. I was not surprised to find generalizations and conflicts. Which made me wonder:

“What does the average business think when asked directly about their marketing plan?”

Most will tell of the advertisements, the websites and promotions. Those are the vehicles of a marketing plan, but if they are not directed by a marketing strategy it’s more about hoping than planning. If you were going to drive from San Francisco to Washington D.C. would you just hop into your car and start driving? Even with GPS, planning a route that suits you would make the trip more effective and fun. That’s the role of the marketing strategy: defining how your business will appear and to whom.

Business owners are unfortunately not versed in this important area of a marketing plan. Most simply use research, charts and a calendar (if that) and forge blindly into spending money on brochures and ads that have only general targets. Without the entire equation, you cannot reach the sum: leads!

Marketing strategy + Marketing plan = Lead Generation

Isn’t that really what we all want? We don’t want plans: bound tomes of demographics and statistical analysis. We want leads, opportunities, at-bats. Call it what you wish, but without creating leads to potentially close whatever you choose to call your “plan” is a failure. The lack of a sound marketing strategy accounts for more than half of the lacking lead generation. E.g. Most companies have been educated that their website requires some level of SEO or optimization to obtain top search engine placement. So you execute these techniques and get clicks, but they aren’t converting into leads. Usually, the website is blamed. I would look back at the marketing strategy first. It’s almost always the culprit.

This is why I focus my consulting on strategy. Without it your business is like a car without a steering wheel. There is a tremendous lack of specific teaching in marketing strategy. Everything I offer clarifies the three key areas of marketing: strategy, planning and lead generation. Plus, I work tirelessly to make it approachable for any business.

If you are lacking in any one of these areas, please review the ways I help clients fill the voids and increase their sales on my website.

After all, marketing without sales is failure.

Paula Pollock is Director of the Pollock Marketing Group, servicing private clients as their virtual marketing director along with a team of top vendor professionals.  Paula also offers self-motivated businesses products to create functional marketing strategies and plans producing tangible results that convert into sales.  With over twenty years of corporate sales and marketing experience, Paula offers knowledge and value that few can match. To receive her quick-read, weekly marketing tips and her Special Report, “7 Client Attraction Secrets That Will Double Your Income,” CLICK HERE and sign up.www.paulapollock.com
 

Salespeople: Relax & Think Relationship April 22, 2009

Filed under: Uncategorized — mktgmom @ 9:00 am
Tags: , , ,

Asking questions is part of most every sales cycle.  Too often, sales people tend to move full-speed-ahead with information gathering before they have permission from the prospect.  Have you ever admired a good sales person? They seem to be enjoying every part of the process and make it look easy. Why? They took the time to earn permission – build a relationship – gain trust.

Where Were You On The Night In Question?  Some, less experienced sales people read books and attend seminars that tell them to ask questions in order to engage their prospect.  The problem: these books and seminars can’t really help you if you don’t have sales timing. It’s like comedic timing – if you miss it your joke flops.  In this case it’s your sale.  

The Self-Important Doctor:  I recall this exact situation with a specialist I sought for a family member. I read reviews of this one doctor and choose to seek her out first.  It wasn’t easy reaching her, which already had me “wondering” why she didn’t have an answering service.  When we finally connected, I was ready with my list of questions: ones I thought she would have probably answered numerous times by now. Instead, she launched into new patient questions: name, birth date, social, etc.  I  interrupted her interrogation to request she answer my questions first.  She was obviously exasperated by this and answered in a tone that belittled me. Needless to say, I did not use her and in fact wrote an online review of my experience on a local medical reference site.

Shall We Dance? Once the prospect is in your store or on your website, you must remember that the sale is hardly over.  The relationship has just begun. What is going through their mind?  That’s all that you need to concern yourself with at this very moment.  Usually, they are confirming that they are somewhere that can help them solve their problem.

It’s All About Me – What should a sales clerk ask when someone walks into the store?  Though there are many variations few would argue that, “Can I help you find something?” would be excellent.  If someone responds with, “No. Just browsing,” they are telling you a lot already. They either are in fact just browsing and you do not need to spend a lot of time with them or they are not ready to engage a sales relationship with you. This is the same for websites. If you have done your marketing strategy homework you know who you are targeting with your site. What is this visitor there to do? If you cannot answer it quickly – click your relationship is over in 3-5 seconds.

Over Eager = Desperation Whether you think you appear desperate or not, if you come on too strong you will put off most of your audience. People like to be in control of their buying experience. However, it’s wise to position yourself according to the clients you want.  Eg: You wouldn’t advertise bargain prices if you are targeting luxury buyers.

Always remember that your prospects still buy based on emotional decisions.  Don’t add to their objections with your sales technique.

 

Paula Pollock is Director of the Pollock Marketing Group, servicing private clients as their virtual marketing director along with a team of top vendor professionals.  Paula also offers self-motivated businesses products to create functional marketing strategies and plans producing tangible results that convert into sales.  With over twenty years of corporate sales and marketing experience, Paula offers knowledge and value that few can match. To receive her quick-read, weekly marketing tips and her Special Report, “7 Client Attraction Secrets That Will Double Your Income,” CLICK HERE and sign up.www.paulapollock.com
 

Want Sales? Switch to Non-Conformity April 15, 2009

When we were in grade school, teachers rewarded conformity. You should color inside the lines, make your letters like everyone else and obey the rules. As we aged, peers further instilled conformity deeming anyone unusual as a pariah. Even bosses have unwritten norms andexpectations that your interviews rarely reveal.

OMG! Time To Grow Up – Skip ahead to today where you are in business for yourself. If you have let all that conformity stick, you are not going to survive long.  Take a good look at yourself.  If you were (or are) one of the “high schoolers” that cares more about what is acceptable to your peers than what you know is good for business – stop reading and go work on your resume. (Sorry to be abrupt, but I’d rather help you and everyone close to you now.)

Don’t Walk The Line – There is a fine line to being noticed or notable. Being noticed can be a negative thing.  I’m sure you’ve experienced those people that upon first introduction see it as their cue to launch into a sales pitch.  Once you get a reputation like this, people often avoid them knowing what’s to come. It’s noticeable, but not in a good way.

Be Notable –  This means you are doing something so exceptional that it’s impossible for anyone to deny you are the very best person for the job. This ties directly back into your USP. Having a very strong unique selling proposition that you back up and deliver is one of your best ways to become notable.  Of course, you need to exorcise those high school demons and shun conformity. If you are going to be different, do it where it’s going to translate into dollars.

Walk, Then Run Your Talk – Average is not exceptional.  Don’t just walk your talk, dance – skip – fly – and run it!  You shouldn’t be shooting for “okay”.  The true non-conformists, those exceptional businesses aren’t just doing well.  They are constantly seeking opportunities to be unique, special and superior.  They are not satisfied with business being good.  They task risks that scare others, embarrass their families and sometimes fail brilliantly.  But, the one that works is all it takes to go from obscurity to superiority.  

I double, dog dare you to be superior!

Paula Pollock is Director of the Pollock Marketing Group: elevating business owners to marketing entrepreneurs, training them to know their client inherently and see market opportunities that were invisible before. To receive her quick-read, weekly marketing tips and her Special Report, “7 Client Attraction Secrets That Will Double Your Income,” CLICK HERE and sign up.www.paulapollock.com

 

What Makes Clients Buy? Ask Them April 8, 2009

Filed under: Uncategorized — mktgmom @ 9:02 am

Often, business owners get stuck wondering whether a new product will sell.  They talk with their friends and colleagues.  Maybe they have a networking group or mastermind that will give them feedback.  But, if you want to know if a client will buy something you should probably ask them.

K.I.S.S. Why do we insist on making everything difficult?  The people who might buy from you are right in front of your face.  They are on your lists, current customers and tend to hang out in packs on discussion boards and in professional organizations.  Ask them!  It’s just that simple.

Surveys and Polls – People love to give their opinion, especially if it’s anonymous.  Market research has never been easier than today with all the free stuff out there.  Which to use, though? Polls are quick.  They usually ask one question with some select choices to choose from and take the reader seconds to complete.  Surveys require more buy in. Increase your audience participation with a drawing for something they can win.  It doesn’t need to be big – just valuable enough.  Starbucks cards or free products work well.

What To Ask – This is where your marketing knowledge will be tested as a poorly written survey can create more confusion than answers. Like anything, you need to have a goal for your poll or survey.  If you are trying to determine features of a new product, you best be certain that your target is remotely interested in this type of product.  They won’t give two cents about it’s features if they aren’t already slightly interested.  As always, the emotional triggers of need will help focus your Q&A.

Horse Before The Cart, Please – It can’t be stressed enough that you should be doing this before you launch, not after.  Although there are lots of exit surveys out there (customer service loves these).  The ones that worry me are the “it didn’t work – help me figure out what went wrong.”  That just screams poor planning.  The credibility lost when you do that is mind-boggling.  If you must, be sure it’s a very small sample of trusted users.  If it went live – then bust, you should have polled up front.

Credibility Gained – Well written product development polls and surveys can also help increase your credibility.  Even if the target doesn’t reply they are probably thinking, “Wow.  She wants my opinion. I must be important.”  Everyone likes to feel important.  The benefit is to your brand.  Not only will you get actual prospects telling you what they want, you look brilliant for asking.

So, why aren’t you asking?

Paula Pollock is Director of the Pollock Marketing Group: elevating business owners to marketing entrepreneurs, training them to know their client inherently and see market opportunities that were invisible before. To receive her quick-read, weekly marketing tips and her Special Report, “7 Client Attraction Secrets That Will Double Your Income,” CLICK HERE and sign up.www.paulapollock.com

 

Need Clients? Your U.S.P. Probably Needs a Checkup April 1, 2009

U.S.P. or your Unique Selling Proposition is so important that if you get it wrong you can stop wondering where your sales have gone.  You must honestly be able to answer the question, “So, why should I work with you over any other perceivable option?”  This scares a lot of people. And, what scares people they tend to avoid.

Small Bites – Big, scary projects are best tackled in stages.  Here are some bite sized tasks that can get you through.

  1. Be absolutely certain of your target audience.  Not only are they the audience who will buy your product/service, but they are clients YOU want to work with.
  2. Ask yourself, “Why should they work with you over any other perceivable option?” 
  3. Write down all the possible answers that you can think of. 
  4. Respond to these options with your long copy response. As you write, you should start seeing a pattern.  Certain words and phrases will emerge and that will be the basis of your USP.

Refine It – Once you have a good list with good answers, sit with it for at least a week.  Put them where you’ll see them daily and be certain you are confident in each answer and your USP.  A strong USP also solves a real problem.  In business, these are usually one of the below.

  • Reduce Risk or Cost; 
  • Increase Revenue;
  • Reduce Labor or Operations Process/Cost

Your prospects need real life examples that prove you have done this. Give them hard facts, numbers and raving testimonials.  You also need to present your value back to your current clients before they start thinking you aren’t worth it.  A regular progress report, status report or milestone meeting is essential.

All Messages – To attract your ideal clients, lead with this message and support it throughout whatever marketing piece you create.  And whatever you do, don’t be dull.  Supporting a sound message doesn’t need to be boring.  Please, anything but that!

Paula Pollock is Director of the Pollock Marketing Group: elevating business owners to marketing entrepreneurs, training them to know their client inherently and see market opportunities that were invisible before. To receive her quick-read, weekly marketing tips and her Special Report, “7 Client Attraction Secrets That Will Double Your Income,” CLICK HERE and sign up.www.paulapollock.com